Returns & Shipping

Free Shipping on Orders Over $150
Enjoy free shipping across Canada on all orders of $150 or more (before taxes). This offer applies exclusively to purchases made through our website and excludes gift cards.

For orders under $150, standard shipping is just $7.99 CAD.

Need faster delivery? XpressPost shipping (1 to 2 business days within Canada) is available at a flat rate of $15.

Shipped with Canada Post
All of our orders are carefully shipped via Canada Post. You can choose the delivery address that suits you best — whether it’s your home, office, or even a friend or family member.

As soon as your order is on its way, you’ll receive a tracking number so you can follow your package every step of the way.

Please note: unfortunately, PO boxes are not accepted as a delivery address.

Delivery Times

  • Standard delivery in Canada: 4 to 7 business days

  • In-store pickup: 1 to 2 business days

  • Web exclusives: may require additional time for delivery

Shipping to the United States
Orders over $200 (before taxes) qualify for free shipping to the U.S.
For orders under $200, standard shipping is $15 CAD.
Need it faster? XpressPost delivery (2 to 3 business days) is available for $29.

Exchanges, Returns, and Refunds
If an item isn’t quite right, no problem! You have:

  • 30 days to return regular-priced items

  • 10 days to return sale items

Returned items must be in their original condition — unworn, unwashed, undamaged — and include all original parts if applicable.

Return shipping costs are the customer’s responsibility and may vary based on package size and weight. Please send all returns to:

1208 Mont-Royal Est, Montreal, QC, H2J 1Y1

We reserve the right to refuse any returns that do not comply with our return policy.

Important Notes

  • Shipping fees are non-refundable

  • Gift returns will be refunded via a virtual gift card

  • In-store exchanges and refunds are possible with the original receipt

  • Gift cards and gift wrapping are non-refundable

  • Refunds are issued within 3 business days of confirmation, using the original payment method

Product Availability and Policy Updates
We do our best to keep prices, descriptions, and stock availability up to date. However, occasional changes may occur without notice, and we may need to cancel an order if an item becomes unavailable or contains an error.

Thank you for your understanding!

Sales Tax
In Canada, taxes are based on your delivery address:

  • 5% GST applies in all provinces

  • HST applies in: Nova Scotia, New Brunswick, Newfoundland and Labrador (15%), Ontario (13%), Prince Edward Island (14%)

  • Provincial tax also applies in: Quebec (9.975%), British Columbia (7%), Manitoba (7%), Saskatchewan (6%)

In the United States, all sales tax and customs duties are the responsibility of the customer.