* Please note that due to the current situation our shipping and delivery times may be affected. We thank you for your understanding and for your confidence and support during this sensitive period. *
Free Shipping on orders over $ 150
This offer is valid in Canada only, on merchandise ordered through the website and excludes taxes and gift cards. Only CAN $ 7.99 for delivery by standard parcel of orders under CAN $ 150.
For delivery by XpressPost (1 to 2 working days in Canada) a flat rate of $ 15 will apply
Canada Post shipping
Orders are shipped by Canada Post * across Canada. You choose the address that suits you best: home, office, with friends or family members, and off you go!
Once the order is on the way, you can track it through Canada Post.
Please note, however, that PO boxes are not accepted for delivery.
Shipping time is 4 to 7 working days in Canada
That's all we need to ship and deliver your package.
For pick up in store, it also takes 1 to 2 working days.
Some web-exclusive items may take longer to deliver.
Free Shipping in the United States from $ 200 purchase
This offer is valid in the United States only, on merchandise ordered through the website and excludes taxes and gift cards. Only CAN $ 15 for delivery by standard parcel of orders less than CAN $ 200.
For delivery by XpressPost (2 to 3 working days) a flat rate of $ 29 will apply
Our exchange, return and refund policy
If the items you purchased are no longer suitable for you, you can return them and get a full refund. The time limit is 30 days for regular priced items and 10 days for sale items.
The returned item must be in its original condition, i.e. not have been worn, washed or damaged, as well as include all of its parts (if applicable).
We reserve the right to refuse any return of items which do not comply with the regulations of this policy.
For all returns by post, including exchanges, the shipping costs are your responsibility. Please note that the price estimate is based on the weight and size of the package. Only the post office will be able to confirm the amount of the return costs. Please send your package at 1208 Mont-Royal Est, Montreal, H2J 1Y1.
We reserve the right to refuse any package that does not meet the regulations of this policy.
If a package is refused at the time of delivery, the costs incurred will be deducted from your refund. For example, customs fees payable at the time of delivery, for international orders.
Miscellaneous information about our refund policy
Shipping costs are not refundable.
The time allowed to request a return online is 30 days following the date of receipt of the goods for regular priced items and 10 days for items on sale. If this period has expired, please contact a customer service representative.
Please note that items purchased in store can only be exchanged or refunded in store.
You have the option of exchanging items purchased through our website or requesting a refund at any of our stores. Be sure to keep the original invoice and the item you want to return to facilitate the transaction. Gift cards and additional gift boxes are not refundable.
All refunds are made using the original payment method within 3 days of confirmation of the refund. Please note that in the event that you return a gift, the refund will be made using a virtual gift card.
Modification of the information on our website
The dates of offers, prices or availability of items offered on our website are subject to change without notice. We work tirelessly to present only the items available and to renew our stocks regularly. However, it is possible that an item, size or color is missing from the inventory when you place your order. Once your order has been processed, you will receive an order confirmation indicating the date of receipt, the availability and the price of each item ordered. We may occasionally have to cancel an order placed on our website if, for example, the items ordered cannot be shipped due to the unexpected.
While we strive to meet your needs as much as possible, we reserve the right to revise an inaccurate item price or description and to cancel or refuse an item order containing a price or description inaccurate. These corrections may be made after the order has been accepted.
Sales taxes
In Canada, we collect sales tax on products ordered through this website. The sales tax rate that will apply to an order depends on the delivery address of the order. 5% GST (Goods and Services Tax) is added to all orders in all provinces, except the following provinces where HST (Harmonized Sales Tax) is added to all orders: New- Scotland, New Brunswick, Newfoundland and Labrador (15%), Ontario (13%) and Prince Edward Island (14%). In addition, provincial sales tax is added to all orders in Quebec (9.975%), British Columbia (7%), Manitoba (7%) and Saskatchewan (6%).
In the United States, sales tax and customs fees are the responsibility of the customer.